Return Policy
Thank you for shopping with us at Channel Merch! We take pride in providing high-quality products and are committed to ensuring your satisfaction with your purchases.
Unless a product arrives damaged or misprinted, Channel Merch does not accept product returns.
In the case of a damaged or misprinted product, please submit a problem report. We ask that you provide the following information when filling it out:
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Your first and last name
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The email address used to place the order
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The order number
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A detailed description of the exact issue with your order
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Relevant photos of the product that support your description of the issue
Please note that we will not process problem reports submitted without applicable product photos. Once you have submitted the form, you will receive an email confirming that we have received your submission.
We will have reviewed your problem report within two business days and notify you whether your claim has been approved or denied. If approved, we will send you a replacement product at no cost. Claims must be submitted through a Problem Report within 14 days of the product's delivery. These claims will undergo an evaluation to verify whether the product was used or destroyed, even if partially. In these cases, a replacement will not be possible.
Any products sent to the return address will not be processed, and Channel Merch has no obligation to return these sent products back to the sender in this scenario. Claims made for products without any defects or damages will be denied for replacement. Claims made to change the clothing size of an ordered product will also be denied unless the clothing size of the product delivered varies from what was ordered. Claims submitted after 14 days of the product's delivery will not be processed.
If your package has not arrived after three days following the original delivery date, please submit a Missing Order Claim no later than 14 days after the original delivery date. If the issue comes from our end, we will gladly cover the costs and ship a replacement to you as soon as possible. However, if the tracking information from our system and those of our couriers indicate that the product was delivered and you still think you haven't received it, we have to assume that the package was stolen. Unfortunately, this scenario is out of our control, and we can't take responsibility for this occurrence. As a result, we cannot ship you a replacement for this scenario.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
We appreciate your understanding and cooperation in following our Returns Policy. If you have any further questions or concerns, please do not hesitate to contact our customer service team for assistance.